Salford Arts Theatre Privacy Policy 

Introduction

This Privacy Policy outlines Salford Arts Theatre's (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.salfordartstheatre.com (" Site "), or otherwise share personal information with us (collectively: " Users "). 

Grounds for data collection 

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information "is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

How do we receive information about you?

We’ll collect information from you in several different ways. Most of the information comes directly from you and with your consent when you buy a ticket on the website, in person or over the phone. We also gather some information when you browse our website, answer a survey, or email us with feedback. We will collect your personal information when:

• You buy tickets for our productions ad events taking part at Salford Arts Theatre

• You request to join our mailing lists

• You participate in one of our projects

• You become a Friend of Theatre Theatre

• You make a donation to supports us

We will always make it clear what data we are collecting from you during these transactions.

Your information will not be shared with any third parties, such as other creative and cultural organisations without prior permission;

The following data and information may also be collected automatically when you visit our website:

• IP Address

• Referring website

• Web browser and device

• Cookies

• Time and Date Web pages visited

• Geographical location

Depending on your own privacy settings you may give us permission to access information from your social media apps. The following site will explain what cookies are www.ico.org.uk/your-data-matters/online/cookies/

We may also capture your image in photography or in the video recording of a production or special event.

We also use CCTV recording equipment around our premises to safeguard our staff, customers, and visitors to the building. Images from the CCTV are securely held for 28 days and if there is an incident they may be shared with the police.

What types of information we collect?

We only collect personal information that is essential to our operation as a theatre an business and which allows us to fulfil our obligations to our customers, provide good customer service; maintain our records and accounts and to develop and promote our work, on and off stage. Most of the information we collect is obtained directly from you and may include:

• Name

• Gender

• Email address

• Date of Birth/age

• Contact phone number(s)

• Payment card details

• Delivery address (s)

• Transaction history

• Records of communications sent to you by the Theatre or received from you

• Records of any volunteering by you on behalf of the Theatre

• Photos, film and audio recordings of projects or performances

• If you are a participant in our community project, young performers company, workshops or productions we may also collect:

• Contact details for parent or guardian

• Requirements any sensitive information if required to enable your successful participation

User Rights

Every email you get from us will include details about how to change your communications preferences and how to unsubscribe from future communications.

You have the right to ask us to amend or stop how we use your personal information including for marketing purposes.

You have the right to get the information we hold on you corrected. If you have any concern about the accuracy of your personal data

You have the right to have the personal information we hold about you removed.

You can request details of personal information that we hold about you by contacting us directly details below and providing a description of the information you would like to see, together with proof of your identity.

It is easy to access and amend the personal information that we hold on you. You can do this over the phone, via email, or in writing using the following details;

• By phone, 0161 925 0111

• By email info@salfordartstheatre.com

• By Post to, Salford Arts Theatre Kemsing Walk Off Tunbridge Sq, Off Liverpool St Salford M5

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile  statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. To ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy . Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@salfordartstheatre.com 

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@salfordartstheatre.com 

• By phone, 0161 925 0111

• By email info@salfordartstheatre.com

• By Post to, Salford Arts Theatre Kemsing Walk Off Tunbridge Sq, Off Liverpool St Salford M5

You have the right to lodge a complaint with https://ico.org.uk/

The website is owned and operated by Salford Arts Theatre (registered Ltd by Guarantee Company 07380427). For the purpose of the Data Protection Act (1998) and Electronic Communications Regulations (2003) and, as of 25th May 2018, the EU General Data protection Regulation (EU 2016/679) the data controller is Salford Arts Theatre Kemsing Walk off Tunbridge Sq, Off Liverpool St, Salford, M5 4BS

It may be necessary to update it from time to time to reflect changes to our business operations or to legislation. Updates will be posted on our website. We may also inform you directly of any changes.